M-Pesa Agent Services
Become an authorized M-Pesa agent — we handle registration to launch.
Start your own M-Pesa outlet with complete Safaricom registration support, outlet setup, staff training, and compliance guidance — all in one engagement.
What’s included
End-to-end support — from application to open doors.
We manage the full process — paperwork, Safaricom liaison, outlet configuration, and training — so you can focus on running your business from day one.
Full Registration Support
We prepare and submit all Safaricom documentation on your behalf — business forms, KYC documents, and sub-agent agreements. No paperwork confusion.
Outlet Setup & Branding
Physical outlet configuration including M-Pesa signage, counter layout, POS setup, and Safaricom-compliant branding for maximum customer trust.
Staff Training
Comprehensive training on M-Pesa transactions, fraud prevention, float management, customer handling, and compliance with Safaricom operating guidelines.
Technology Setup
SIM card provisioning, M-Pesa merchant till setup, and any POS or transaction management systems needed for smooth daily operations.
Compliance Guidance
Ensure your outlet meets Safaricom and CBK (Central Bank of Kenya) regulatory standards — AML requirements, transaction limits, and record-keeping obligations.
Ongoing Growth Support
Post-launch support to grow transaction volumes, manage float efficiently, and explore additional Safaricom services that increase your commission earnings.
Requirements
What you need to qualify.
Safaricom has standard requirements for all agent registrations. We help you prepare and verify each document before submission to avoid delays.
Personal Documents
- Valid National ID or Passport
- KRA PIN Certificate
- Certificate of Good Conduct (Police Clearance)
- Passport-size photographs
Business Documents
- Business Registration Certificate
- County Business Permit
- Lease Agreement or Title Deed for premises
- Active bank account (business or personal)
Capital Requirements
- Initial float: KSh 50,000+ recommended
- Outlet setup and branding costs
- Security deposit to Safaricom
- Working capital for daily operations
How it works
From consultation to your first transaction.
Free Consultation
We assess your readiness: location viability, foot traffic, proximity to competitors, and whether your business profile meets Safaricom's criteria.
Document Preparation
We guide you through gathering every required document — KRA PIN, Good Conduct, business registration, and premises proof — and prepare your application package.
Application Submission
We submit to Safaricom and track your application through the review and approval process, following up on any queries or additional requirements.
Approval & Outlet Setup
On approval, we configure your till, install branding, set up your SIM and POS, and ensure the outlet is ready before your first customer.
Staff Training
Intensive practical training: transaction processing, daily balancing, fraud identification, and Safaricom compliance procedures for you and your staff.
Go Live & Support
Launch your outlet with our team on standby. We remain available for operational queries, float management advice, and any Safaricom liaison after launch.
Safaricom's approval process typically takes 4–8 weeks from the date of a complete application submission. Delays are usually caused by incomplete documents or KYC verification. We prepare a complete application package to minimise back-and-forth and track progress with Safaricom on your behalf.
Commissions are earned on every deposit, withdrawal, bill payment, and transfer processed. Earnings depend on transaction volumes and your location's customer traffic. Busy outlets in commercial areas can earn KSh 30,000–100,000+ per month in commissions. We assess your location and give you a realistic income projection during the consultation.
An agent has a direct relationship with Safaricom and operates under Safaricom's agent agreement. A sub-agent operates under an existing agent and can offer M-Pesa services but within the agent's network. The registration process and capital requirements differ. We handle both — and will advise which path suits your situation during the consultation.
The minimum float to open is set by Safaricom, but we recommend starting with KSh 50,000+ for a meaningful level of service. Busy outlets need KSh 100,000–300,000 in float to serve customers without running dry. Float management is part of the training we provide.
Yes — this is common. M-Pesa services are frequently added to pharmacies, supermarkets, hardware shops, and general retail outlets. The additional foot traffic from M-Pesa customers often increases sales across your core business. We configure the outlet setup to integrate with your existing space.
As part of our ongoing support, we help you understand Safaricom's dispute resolution process and can assist in preparing documentation for transaction reversals or fraud reports. Prevention is covered in training — fraud awareness and red-flag identification are core components.
Ready to start
Let’s get a quote
together.
Tell us about your project — site visit and quote within 48 hours, anywhere in Kenya. Or call us on +254 700 616 047.