Support
We're here when something goes wrong.
Log a maintenance or repair request below. For emergencies, call or WhatsApp us directly — our team responds around the clock.
Response times
We commit to fast resolutions.
Priority levels are set when you submit the ticket. For any system that is completely offline, always select Emergency.
Emergency
System down or security breach
Within 2 hours
High
Major functionality impaired
Within 4 hours
Medium
Partial functionality issues
Within 24 hours
Low
Minor issues or general enquiries
Within 48 hours
Systems covered
All Edson-installed systems.
CCTV & IP cameras
Fire alarm systems
Access control
Electric fencing
Solar systems
Integrated setups
Log a ticket
Tell us what's wrong.
Fill in the form and we'll assign a technician based on priority. You'll get a confirmation with a ticket number.
If your system was not installed by Edson, we may still be able to help — select "General Inquiry" as the ticket type.
Business hours: Monday – Saturday, 8 AM – 6 PM. Emergency line is 24/7.
Ready to start
Let’s get a quote
together.
Tell us about your project — site visit and quote within 48 hours, anywhere in Kenya. Or call us on +254 700 616 047.